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IRO
Senior Product Designer crafting calm, human software
Maya Okonkwo
I design end-to-end product experiences that balance business goals with the messy reality of how people actually work. Ten years across fintech, health, and developer tools.
Location
London, UK
Role types
·
Office setup
hybrid·remote
Availability
Actively looking
01 — Looking for
What I'm open to next
A senior or lead design role on a small, ambitious team that ships often and treats design as a first-class part of the product — ideally somewhere I can mentor and set the craft bar.
Motivations
- More challenges
- Growth opportunities and greater responsibility
- Company not meeting expectations
Desired skills
- Data analysis
- UX/UI design
- Marketing
- Product development
- Content creation
Role types
- Full Time
- Contract
Industries
- Fintech
- Health Tech
- Developer Tools
- Climate
Office setup
Hybrid
Remote
02 — Video introduction
Two minutes with Maya
03 — Experience
Last three roles
Senior Product Designer
Northwind Financial
· Full timeHybridLead designer for the payments platform, owning everything from discovery research through to shipped, measured product. Partner daily with PM and engineering, and steward the team's design system.
Key achievements
Rebuilt the multi-step payment flow around a single progressive form after diary-study research surfaced where people dropped off.
Cut payment abandonment by 34% and support tickets about failed payments by half.
Founded and documented the company's first shared design system, adopted across four product squads.
Reduced design-to-build handoff time by roughly 40% and removed visual drift between teams.
Skills used
1Design Systems2Interaction Design3Figma4Prototyping
Soft skills
1Cross-functional leadership2Mentoring
Product Designer
Lumen Health
· Full timeOfficeDesigned patient-facing scheduling and care-plan tools in a regulated environment, working alongside clinicians to keep flows safe and legible.
Key achievements
Ran a series of contextual interviews in clinics and redesigned the appointment booking journey around what staff actually did.
Lifted completed bookings by 22% and was rolled out to 60+ partner practices.
Skills used
1User Research2Accessibility3Service Design
Soft skills
1Stakeholder communication2Facilitation
04 — Learning & development
Qualification & licences
Qualifications
Certificate in Inclusive Design
Interaction Design Foundation
2020-2020
BA (Hons) Graphic & Communication Design
University of Leeds
2011-2014
First-class honours. Dissertation on inclusive design in public services.
Licences
Certified Professional in Accessibility Core Competencies (CPACC)
IAAP
·Sep 2027
05 — References
What managers, mentors and clients say
Professional·2 references
"Maya is the rare designer who can hold the whole problem — the user, the business, and the engineering reality — and still ship something elegant. She raised the bar for the entire product org and made everyone around her better."
Priya Raman
VP of Product·Northwind Financial
Direct Manager
Product StrategyDesign Systems
"Working with Maya is the smoothest design-engineering partnership I've had. Her prototypes are precise enough to build from, and she's genuinely curious about the constraints rather than fighting them."
Daniel Boateng
Staff Engineer·Northwind Financial
Colleague
PrototypingCross-functional leadership
06 — More about me
Diversity, access, context
Gender
Woman
Pronouns
She/Her
Shared by Maya. Visible to people they share their profile link with.
07 — Contact